Your questions, our answers

We’ve compiled the questions most frequently asked by our users so that you can easily find the information you need. If your question is not covered here, please feel free to contact us.

You can get a cost estimate by calling our customer service at 206-608-8666 or filling out the request form on our website. Please provide the details of your move, including the moving date, the starting and destination addresses, and an approximate list of items, and we will provide you with an accurate estimate.

You can choose to pay online, by bank transfer or on-site. We accept major credit cards, debit cards, Alipay and WeChat Pay. All payment methods are secure and you can choose the most convenient method based on your personal preference.

We recommend that you or a representative be present on moving day. This will allow you to oversee the move and provide guidance if there are any special items or questions.

If you need to change your moving date or cancel your service, please notify us at least 48 hours in advance so we can adjust our plans or process a refund.

Yes, you can specify the time you would like your move to begin when you book your service. We will do our best to accommodate your time requirements and ensure that the move will work with your schedule.

We offer a variety of packaging materials, including but not limited to special moving boxes, stretch wrap, bubble wrap, tape, and protective blankets. For a detailed list and specific use of items, please consult our customer service.

We provide basic insurance coverage to protect your belongings from accidental damage during the move. If you have particularly valuable items, we recommend that you purchase additional insurance.

Yes, we provide furniture disassembly and assembly services. Our team has the professional tools and experience to safely handle all kinds of furniture disassembly and assembly needs.

You should pack non-bulky items in advance and label the boxes with their contents and where they should be placed. Please keep important documents and valuables and carry them in person. Make sure the moving path is clear and free of obstructions.

We offer a waste disposal service, if you need to get rid of old furniture or other items during your move please let us know when you book and we will arrange the appropriate service for this.

Ready to move? Get a quote now!

Please provide the details of your move, including moving date, starting and destination addresses and an approximate list of items, and we will provide you with an accurate estimate.

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